Hey bDAO frens,
I’m writing this post to try and resolve a $10k dispute between myself and one of the service providers under the ‘Bankless’ umbrella. Here’s the story:
I’ve had an unfortunate experience engaging with one of the service providers under the Bankless DAO umbrella. I don’t want to name the organization in this thread, but given the recent editorial in the newsletter, I thought it was important to raise the issue.
I reached out in 2021 asking if someone from BanklessDAO was interested in producing the first season of our podcast. I was connected with a service provider who sold us a package, and we submitted a partial payment for the engagement.
After almost four weeks of constant back and forth, it was clear the service provider could not deliver upon the scope of the agreement. I requested to terminate the agreement and they agreed to provide a refund in the form of advertising on BanklessDAO properties.
AGREEMENT TO REFUND IN KIND VIA BANKLESSDAO ADVERTISING PLACEMENTS
I accepted this as a repayment in-kind, as to their credit, had assembled a team which worked hard but simply failed to deliver at a professional standard.
We agreed to a refund-in-kind via an MOU signed by both parties including two key deliverables:
- A Twitter Space hosted by BanklessDAO
- Advertising on BanklessDAO newsletter
We proceeded to schedule a Twitter space to launch season two of our podcast and I sent the content for the newsletter. I sent the calendar invite to the service providers and a number of high-profile ReFi influencers titled “BanklessDAO Season 2 Launch” (clearly indicating the BanklessDAO name).
This was over a month in advance of the Twitter space.
TWITTER SPACE RUG
Less than a week before the space was due to run (and after I had made a public commitment to host the space), the representative from said service provider informed me the space would be held on their service provider account with circa 2k followers (instead of BanklessDAO’s 35k+).
I confronted him on this and said it was not what we agreed, had significant detriment to our brand reputation, but in good faith to HIS brand’s reputation decided to proceed with the space (as they had publicly promoted it as well).
They delivered a mediocre Twitter Space and disengaged. No newsletter advertising. Nothing.
They ignored several Discord messages and emails and have stopped communicating entirely.
The sum of money they charged us was just less than $10k…
RISK TO BANKLESS NAME
This is an active community member who is selling services under the ‘Bankless’ name and upon further investigation, has also failed to deliver their SOW for other members of the ReFi community.
I don’t want to defame this person or ruin their brand reputation, but I think it’s important this issue is resolved as bDAO navigates how to maintain a solid brand reputation and maintain trust within the community.
What are the conflict resolution procedures for this kind of issue within Bankless DAO?